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Your Privacy Matters to Us
At Pacific Union Bancorp, safeguarding your personal information is at the core of our values. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your information. We are committed to upholding the highest standards of privacy and security in line with industry best practices and applicable laws and regulations.
Transparency and Accessibility
We believe in building trust through transparency. Our privacy practices and policies are openly shared with our clients, ensuring you are always informed about how your data is managed. This Privacy Policy is accessible at any time through our website, and you may request a physical or electronic copy via alternative methods.
We strive to make this policy easy to understand and readily available so you can make informed decisions regarding your personal information.
Your Rights and Access
We respect your right to control your personal information. You have the right to:
Access to Your Data: Upon written request, we will provide detailed information about the personal data we have collected about you, how it is used, and with whom it is shared.
Data Accuracy: If you find any inaccuracies in the information we hold, you have the right to request corrections.
Withdraw Consent: You can withdraw your consent for specific uses of your data, such as marketing or promotional communications. However, some services may be affected if certain data cannot be used.
Legal Restrictions: In rare cases, we may not be able to grant access to your data due to legal constraints. If this happens, we will explain the reasons clearly.
Our goal is to provide you with full control over your personal information and ensure transparency in how it is managed.
How We Collect and Use Your Information
We collect personal information to provide the services you request and enhance your experience with Pacific Union Bancorp. This information may include your name, contact details, financial details, and any other data necessary to process your mortgage or savings services.
Service Delivery: To communicate with you, process your applications, and provide the financial services you need.
Customer Support: To address your inquiries and offer personalized solutions.
Improving Services: To analyze trends, feedback, and data to improve our products and services.
Marketing Communications: With your consent, we may send you updates about new services, promotions, or other relevant information.
We will only use your data for the purposes disclosed to you. If we need to use your data for any other reason, we will notify you and obtain your consent first.
How We Protect Your Data
We take strong measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. These measures include:
Data Encryption: All sensitive data is encrypted to ensure secure transmission and storage.
Access Control: Only authorized personnel have access to your information, and they are trained to handle your data with the utmost care.
Regular Audits: We conduct regular audits of our systems and processes to maintain high security standards.
Secure Servers: All data is stored on secure servers with advanced firewalls and monitoring systems.
When We Share Your Information
Your personal information will never be shared without your consent, except in the following cases:
When You Authorize Us: If sharing your data is necessary to deliver the services you’ve requested, we will obtain your explicit consent.
Legal Requirements: We may be obligated to disclose your information in response to legal requests, such as court orders or tax reporting obligations.
Permitted by Law: Certain situations, such as debt collection or fraud prevention, may require us to share your information without prior consent.
In all cases, we ensure that any third-party partners are bound by strict confidentiality agreements.
Cookies and Anonymous Information
Our website uses cookies to enhance your browsing experience by collecting non-identifiable information. These cookies allow us to gather data on the pages you visit, your IP address, and the time you spend on our website. This information helps us analyze user behavior, optimize website functionality, and improve our services. While cookies are essential for certain features, you can disable them through your browser settings if you prefer. However, doing so may limit some functionalities of the site.
Your Feedback and Concerns
We are committed to addressing your privacy concerns and value your feedback. If you have any questions, suggestions, or complaints about our privacy practices, please contact us via email, phone, or mail. Our dedicated Privacy Team will thoroughly review your concerns and provide a prompt and transparent response. Your trust is our priority, and we are here to ensure your privacy is protected every step of the way.
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